Each year, REACH Health publishes an industry benchmark survey that provides great insight into what telemedicine industry leaders are thinking. Its most recently published survey is no different. The 2018 survey was conducted among healthcare executives, physicians, and other professionals during December 2017 and January 2018. Survey participants spanned the industry with almost half representing health systems and hospitals. Here are some takeaways from the survey:
- 70 percent of respondents view telemedicine as a top or high priority.
- About half are taking an enterprise approach to telemedicine, a significant increase from last year’s survey.
- A majority of organizations plan to increase or maintain investments in telemedicine.
- Improving patient outcomes and providing access to rural patients were the two top objectives for telemedicine programs cited by respondents.
- 60 percent view the designation of a full-time dedicated program manager as a key to success of a telemedicine program.
- Improved patient satisfaction was the most cited contributor to ROI, consistent with the past few surveys.
- Facility settings that require more specialized treatment tended to have more mature telemedicine programs. Related to that, certain specialties such as stroke, behavioral health, radiology, and neurology, have more mature telemedicine programs.
- Integrated audio/video for live engagement was the technology feature considered the most valuable to an organization with over 90 percent of respondents agreeing.